Oracle RightNow Cloud Service Integrates Chat

The latest release of Oracle RightNow Cloud Service, part of Oracle Cloud, integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service.

This live chat software provides an easy and effective way for organizations to engage customers in the purchase process or when they need assistance resolving an issue.

Oracle RightNow Cloud Service

At the core of Oracle RightNow Web Self Service Cloud Service is Oracle RightNow Customer Portal Cloud Service, which delivers out­-of­-the­box best practices for Web selfservice. With Oracle RightNow Web Self Service Cloud Service, you start with a standard template and set of widgets and then use Oracle RightNow Customer Portal Cloud Service to apply your branding and custom elements. The result: a branded, highly interactive online experience for your customers.

Customers connecting to the Web via mobile devices can also take advantage of the template and knowledge foundation within Oracle RightNow Web Self Service Cloud Service. Leveraging the capabilities and interaction patterns (such as touchscreens) of the latest mobile devices, Oracle RightNow Web Self Service Cloud Service enables companies to streamline the delivery and maintenance of customer service sites across multiple device types

With the latest release of Oracle RightNow Cloud Service, organizations can now take engagement with their customers to a new level in order to strengthen relationships that achieve greater business results. Through the ability to have more proactive, personalized engagements, organizations can increase the likelihood of a sale and reduce time to service resolution. With latest investments, the functionality of Oracle RightNow Chat Cloud Service is unparalleled in the market.

Check Oracle’s website at bit.ly/OracleRightNowCloud

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