Service Models – Service Management

Sustainable Service Models in Service Management

The concept of service used to be viewed as a liability for manufacturers, who regarded it simply as a function for keeping customers up and running. Now, value-added service models and bundled service-with-product solutions can become a recurring revenue stream.

New, more-complex service models are also emerging, and manufacturers are looking to provide services beyond the products they produce to include complementary and competitive products. Some of these new services include extended warranties and performance-based contracts, which guarantee maintenance and uptime for a fixed fee. Also included are built-in upgrades, online customer service, and spare parts. Along with providing extra revenue, these types of services create customer satisfaction and loyalty.

Sustainable Service Models

In Uncommon Service: How to Win by Putting Customers at the Core of Your Business, four truths act as the mental cornerstones of sustainable service models: Continue reading Service Models – Service Management

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Virtual Machine Templates for Oracle Applications

Adding to the Oracle Virtual Machine Templates already available for dozens of Oracle products, Oracle has introduced new Oracle Exalogic Elastic Cloud Oracle Virtual Machine Templates for Oracle Applications — the first Oracle Virtual Machine Templates specifically built for Oracle Exalogic.

Oracle VM Templates are virtual machine images based on Oracle’s expertise and best practices that contain prebuilt, preinstalled, preconfigured, and ready-to-run software Oracle Virttual Machinesapplications. Oracle Exalogic Elastic Cloud Oracle VM Templates are now available for Oracle E-Business Suite, Oracle’s JD Edwards Enterprise One, Oracle’s PeopleSoft, and Oracle’s Agile Product Lifecycle Management. Continue reading Virtual Machine Templates for Oracle Applications

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Oracle SPARC SuperCluster: Cloud and Consolidation Capabilities

Oracle has introduced new software enhancements to the Oracle SPARC SuperCluster engineered system that enable customers to consolidate any combination of mission-critical enterprise databases, middleware, and applications on a single system and rapidly deploy secure, self-service cloud services. Oracle SPARC SuperCluster can deliver 10 times application consolidation ratOracle SPARC SuperCluster: Cloud and Consolidation Capabilitiesios, using new layered, zero-overhead virtualization combined with the database offload functions of Oracle Exadata storage servers and efficient networking. Compared to customer-integrated systems, Oracle SPARC SuperCluster delivers 5 times faster time to value, cutting time for installation to production from months to weeks. Continue reading Oracle SPARC SuperCluster: Cloud and Consolidation Capabilities

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Oracle Phone Support and Product Information

For Oracle phone support and Product information, call the number for your region. Oracle provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service.

COUNTRY PHONE NUMBER
U.S. and Canada 1.800.367.8674
Australia 1800.735.467
Austria 0800.29.7626
Belgium 0800.73280
Brazil 0800.901.985
China 800.810.0161
Denmark 8088.1068
Finland 0800.113.573
France 0800.905.805
Germany 0800.1.810.111
Greece 00800.353.12020
Hong Kong 3002.1246
India 1600.44.6725
Indonesia 001.800.1.672.253
Ireland 1850.672253
Italy 8008.74720
Japan 0120.155.096
Malaysia 1800.80.1837
Mexico 01800.221.7321
The Netherlands 0800.0827
New Zealand 0508.555.215
Norway 800.14411
Philippines 811.5831
Portugal 800.853.021
Singapore 1800.6722.531
South Africa 0800.994.225
South Korea 080.2194.114
Spain 900.952900
Sweden 020.798798
Switzerland 0800.55.2574
Taiwan 0800.672.253
Thailand 001800.441.0545
Turkey 00800.353.90014
U.K. 0870.5.332200
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Oracle RightNow Cloud Service Integrates Chat

The latest release of Oracle RightNow Cloud Service, part of Oracle Cloud, integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service.

This live chat software provides an easy and effective way for organizations to engage customers in the purchase process or when they need assistance resolving an issue.

Oracle RightNow Cloud Service

At the core of Oracle RightNow Web Self Service Cloud Service is Oracle RightNow Customer Portal Cloud Service, which delivers out­-of­-the­box best practices for Web selfservice. With Oracle RightNow Web Self Service Cloud Service, you start with a standard template and set of widgets and then use Oracle RightNow Customer Portal Cloud Service to apply your branding and custom elements. The result: a branded, highly interactive online experience for your customers.

Customers connecting to the Web via mobile devices can also take advantage of the template and knowledge foundation within Oracle RightNow Web Self Service Cloud Service. Leveraging the capabilities and interaction patterns (such as touchscreens) of the latest mobile devices, Oracle RightNow Web Self Service Cloud Service enables companies to streamline the delivery and maintenance of customer service sites across multiple device types
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Oracle NoSQL Database llg Release 2 Increases Performance

Oracle has released Oracle NoSQL Database llg Release 2, a highly scalable, low-latency, key-value database for real-time big data workloads. A key component of the Oracle Big Data platform, Oracle NoSQL Database llg Release 2 enables organizations to easily manage high-velocity transactional data generated by Web-based applications, social media, sensors, smart meters, and communications services (white paper available).

Oracle continues to drive innovation with its unmatched technology portfolio, encompassing all aspects of data management. Oracle NoSQL Database llg Release 2 provides developers with that ‘last mile’ infrastructure to enable crucial real-time interaction between an organization’s applications and its customers. It provides a key mechanism for enterprises to maximize the value of big data.

Data is stored as key-value pairs, which are written to particular storage node(s), based on the hashed value of the primary key. Storage nodes are replicated to ensure high availability, rapid failover in the event of a node failure and optimal load balancing of queries. Customer applications are written using an easy-to-use Java/C API to read and write data.

Oracle NoSQL Driver links with the customer application, providing access to the data via appropriate storage node for the requested key. A web based console as well as command line interface is available for easy administration of the cluster. Network topology and latency aware Oracle NoSQL Database Driver working in conjunction with highly scalable, fault tolerant, high throughput storage engine enables a more granular distribution of resources and processing, which reduces the incidence of hot spots and provides greater performance on commodity based hardware.

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Oracle ADF Mobile Client

Oracle Application Development Framework Mobile Client (Oracle ADF Mobile Client), a component of Oracle Fusion Middleware that allows developers to create applications for mobile devices is based on the same programming paradigm as JavaServer Faces and uses a single Java user interface framework and tooling for all supported devices. Developers can build an application with Oracle ADF Mobile Client, deploy it to multiple devices, and extend it to new platforms without redevelopment.
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The Power of Social CRM

Companies engaged in deploying CRM applications have in the past faced difficulties striking a balance between collecting data from and returning useful information to the sales team. Early attempts at automating the sales process resulted in a one-way feed; sales associates would gather and report data on customers to management with little in return. Consequently, the tools were not easily sold to the people doing the selling.

Social CRM might be just what both sales management and associates need to fully embrace the tools geared to improve productivity. Social CRM takes advantage of socialized technology and business intelligence to surface opportunities of merit and separate the wheat from the chaff. Data is mined from customer order history files, accounts receivable files, and other repositories containing the collective experience of the company. Purchased data assets from outside sources are included to provide information such as credit history, competitive intelligence, and news feeds affecting the business climate. The combined information brings clarity and perspective to the opportunity at hand.
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