Check hosted and managed Oracle Identity Management solutions, as well as expand the breadth of your services, including Oracle WebCenter and Oracle Applications consulting and solution offerings. The president and chief executive officer of aurionPro SENA discusses the benefits of hosted identity management and managed services, and the convenience of mobile IDM.
Which are most common Identity Management problems?
Midsize companies usually find that as they continue to scale their businesses, their initial set of IT solutions become less effective and increasingly difficult to manage. More-sophisticated enterprise systems that cover finance, human resources, and other critical functions are often implemented so that the business owners can gain operational efficiencies while obtaining strategic insights from their corporate data through business intelligence and analytics solutions. At the same time, these growing companies often have to consider implementing regulatory and compliance controls in a much more structured and comprehensive manner. This combination of increased IT system complexity and emerging regulatory and compliance challenges, all while the number of employees is growing rapidly, makes information security a critically important aspect of any midsize company’s IT landscape.
Integrate services into the development process. Manufacturers are looking to augment revenues by bundling products and services to create complete customer solutions. They must also manage the portfolio of solutions across channels and partners to maximize revenue and profit. Are the most-profitable customer segments well defined? Is there the capability to manage complex pricing terms and discounts across multiple contract types? For manufacturers to be able to do this, they must have integration between product development, sales, manufacturing, installation, and service/maintenance. This integration allows sales teams to identify profitable service offerings and gives field service personnel the ability to cross-sell and up-sell.
The concept of service used to be viewed as a liability for manufacturers, who regarded it simply as a function for keeping customers up and running. Now, value-added service models and bundled service-with-product solutions can become a recurring revenue stream.
New, more-complex service models are also emerging, and manufacturers are looking to provide services beyond the products they produce to include complementary and competitive products. Some of these new services include extended warranties and performance-based contracts, which guarantee maintenance and uptime for a fixed fee. Also included are built-in upgrades, online customer service, and spare parts. Along with providing extra revenue, these types of services create customer satisfaction and loyalty.
The latest release of Oracle RightNow Cloud Service, part of Oracle Cloud, integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service.
This live chat software provides an easy and effective way for organizations to engage customers in the purchase process or when they need assistance resolving an issue.
At the core of Oracle RightNow Web Self Service Cloud Service is Oracle RightNow Customer Portal Cloud Service, which delivers out-of-thebox best practices for Web selfservice. With Oracle RightNow Web Self Service Cloud Service, you start with a standard template and set of widgets and then use Oracle RightNow Customer Portal Cloud Service to apply your branding and custom elements. The result: a branded, highly interactive online experience for your customers.
Customers connecting to the Web via mobile devices can also take advantage of the template and knowledge foundation within Oracle RightNow Web Self Service Cloud Service. Leveraging the capabilities and interaction patterns (such as touchscreens) of the latest mobile devices, Oracle RightNow Web Self Service Cloud Service enables companies to streamline the delivery and maintenance of customer service sites across multiple device types Continue reading Oracle RightNow Cloud Service Integrates Chat
Oracle is strengthening its commitment to offering complete, open, and integrated hosting services cloud computing with the new Oracle Cloud Resource Model Application Programming Interface (Oracle Cloud API) for managing cloud computing infrastructures. It has also submitted the Oracle Cloud Elemental Resource Model API, a subset of the Oracle Cloud API, to the Distributed Management Task Force to be considered in a proposed infrastructure-as-a-service (IaaS) cloud API standard and to help speed the development of cloud-related standards.
Oracle Hosting Services
The Oracle Cloud Elemental Resource Model API targets machines, storage volumes, and networks, all common elements that make up a cloud hosting service. The API specifies how a machine can be provisioned from an image, how a volume can be linked to a machine, and how a machine can be connected to a network and will encourage open standardization in the industry. Continue reading Oracle Hosting Services (Cloud API) for Cloud Computing