6 steps for implementing a Service Transformation Solution

  1. Integrate services into the development process. Manufacturers are looking to augment revenues by bundling products and services to create complete customer solutions. They must also manage the portfolio of solutions across channels and partners to maximize revenue and profit. Are the most-profitable customer segments well defined? Is there the capability to manage complex pricing terms and discounts across multiple contract types? For manufacturers to be able to do this, they must have integration between product development, sales, manufacturing, installation, and service/maintenance. This integration allows sales teams to identify profitable service offerings and gives field service personnel the ability to cross-sell and up-sell.
  2. Drive revenue through the market-to-revenue lifecycle. Continue reading 6 steps for implementing a Service Transformation Solution
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Service Models – Service Management

Sustainable Service Models in Service Management

The concept of service used to be viewed as a liability for manufacturers, who regarded it simply as a function for keeping customers up and running. Now, value-added service models and bundled service-with-product solutions can become a recurring revenue stream.

New, more-complex service models are also emerging, and manufacturers are looking to provide services beyond the products they produce to include complementary and competitive products. Some of these new services include extended warranties and performance-based contracts, which guarantee maintenance and uptime for a fixed fee. Also included are built-in upgrades, online customer service, and spare parts. Along with providing extra revenue, these types of services create customer satisfaction and loyalty.

Sustainable Service Models

In Uncommon Service: How to Win by Putting Customers at the Core of Your Business, four truths act as the mental cornerstones of sustainable service models: Continue reading Service Models – Service Management

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Oracle RightNow Cloud Service Integrates Chat

The latest release of Oracle RightNow Cloud Service, part of Oracle Cloud, integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service.

This live chat software provides an easy and effective way for organizations to engage customers in the purchase process or when they need assistance resolving an issue.

Oracle RightNow Cloud Service

At the core of Oracle RightNow Web Self Service Cloud Service is Oracle RightNow Customer Portal Cloud Service, which delivers out­-of­-the­box best practices for Web selfservice. With Oracle RightNow Web Self Service Cloud Service, you start with a standard template and set of widgets and then use Oracle RightNow Customer Portal Cloud Service to apply your branding and custom elements. The result: a branded, highly interactive online experience for your customers.

Customers connecting to the Web via mobile devices can also take advantage of the template and knowledge foundation within Oracle RightNow Web Self Service Cloud Service. Leveraging the capabilities and interaction patterns (such as touchscreens) of the latest mobile devices, Oracle RightNow Web Self Service Cloud Service enables companies to streamline the delivery and maintenance of customer service sites across multiple device types
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Oracle Hosting Services (Cloud API) for Cloud Computing

Oracle is strengthening its commitment to offering complete, open, and integrated hosting services cloud computing with the new Oracle Cloud Resource Model Application Programming Interface (Oracle Cloud API) for managing cloud computing infrastructures. It has also submitted the Oracle Cloud Elemental Resource Model API, a subset of the Oracle Cloud API, to the Distributed Management Task Force to be considered in a proposed infrastructure-as-a-service (IaaS) cloud API standard and to help speed the development of cloud-related standards.

Oracle Hosting Services

The Oracle Cloud Elemental Resource Model API targets machines, storage volumes, and networks, all common elements that make up a cloud hosting service. The API specifies how a machine can be provisioned from an image, how a volume can be linked to a machine, and how a machine can be connected to a network and will encourage open standardization in the industry.
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