The latest release of Oracle RightNow Cloud Service, part of Oracle Cloud, integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service.
This live chat software provides an easy and effective way for organizations to engage customers in the purchase process or when they need assistance resolving an issue.
At the core of Oracle RightNow Web Self Service Cloud Service is Oracle RightNow Customer Portal Cloud Service, which delivers out-of-thebox best practices for Web selfservice. With Oracle RightNow Web Self Service Cloud Service, you start with a standard template and set of widgets and then use Oracle RightNow Customer Portal Cloud Service to apply your branding and custom elements. The result: a branded, highly interactive online experience for your customers.
Customers connecting to the Web via mobile devices can also take advantage of the template and knowledge foundation within Oracle RightNow Web Self Service Cloud Service. Leveraging the capabilities and interaction patterns (such as touchscreens) of the latest mobile devices, Oracle RightNow Web Self Service Cloud Service enables companies to streamline the delivery and maintenance of customer service sites across multiple device types Continue reading Oracle RightNow Cloud Service Integrates Chat
Things are heating up in the private cloud appliance world. Meet Exalogic Elastic Compute Cloud (EECC), which contains both a full server and storage hardware. It is not an appliance, it is much more!
Exalogic is an Engineered System: an assemblage of best-of-breed storage, compute, network, operating system and software products that are integrated, tested, tuned, optimized, delivered and supported by Oracle as a single factory-assembled unit. Exalogic is not an appliance (customers can disassemble the system and use the components for whatever they like, whenever they like, with full support from Oracle) and it is not a blue-print.
Exalogic is designed to provide extreme high performance, reliability, ease-of-use and versatility without being a proprietary, closed system with high total cost of ownership and vendor lock-in. Exalogic is everything enterprises love about both mainframes and open systems with none of the stuff they don’t. Exalogic is the realization of a new way of looking at the role of IT in the modern enterprise.
The Oracle Platform as a Service (PaaS) provides a shared and elastically scalable platform for consolidation of existing applications and new application development and deployment. It includes database services based on Oracle Database and Oracle Exadata Database Machine, as well as middleware service based on Oracle Fusion Middleware and Oracle Exalogic Elastic Cloud. With engineered systems such as Exadata and Exalogic providing extreme performance and efficiency for mixed workloads, Oracle provides the best foundation for PaaS.